New Jersey American Water (NJAW) is working closely with Hopewell Borough as we prepare to transition the water system to NJAW in the next few weeks. You may have noticed an increased presence of New Jersey American Water employees in the area over the last two months. Their team is conducting numerous activities to familiarize themselves with the water system, so customers experience a seamless transition of ownership.
As we prepare for the transition, New Jersey American Water has provided a new customer packet with information about the company, customer billing, bill paying assistance and their self-service portal called MyWater. This packet is hosted on https://www.amwater.com/njaw/Customer-Service-Billing/For-New-Customers/hopewell and will be mailed to every customer soon after the transfer of ownership. In addition, copies will be available at New Jersey American Water’s booth at upcoming events in town, including this Saturday 6/6 at the Train Station.
Once ownership of the water system has transitioned, we strongly encourage residents to sign up for New Jersey American Water’s alert system via their MyWater portal. New Jersey American Water uses this alert system to let customers know about planned infrastructure work and related disruptions, maintenance activities such as hydrant flushing, and service outages.
Additional information will continue to be posted on the Borough website at
